Last updated: 8 December 2025

GENERAL PROVISIONS

This document contains the General Terms and Conditions under which Parking Solutions Ltd., UIC 207952741 (hereinafter referred to as Park Aid), provides services – a parking space sharing platform active throughout the territory of the Republic of Bulgaria via the website https://www.parkaid.bg and the Park Aid Mobile Application.

These terms are binding and mandatory for all Users of the Website and the Mobile Application, regardless of whether they are registered or not. By downloading the mobile application, creating a profile, creating a rental listing, or reserving a parking space, Users agree to, fully accept, and undertake to comply with these General Terms and Conditions.

These General Terms and Conditions apply to your passive use of the Website and the Mobile Application. If you wish to rent a parking space through the Mobile Application, you will be bound by our Agreement with Vehicle Drivers (Drivers).

If you are a parking space owner and wish to rent it out through us, you will be bound by our Agreement with Parking Space Owners (Owners).

Registration

By clicking the “Register” button, each User agrees to provide Park Aid with the minimum mandatory information required to create a user profile in the Mobile Application, namely:

• Full name
• Email address
• Phone number
• Access password

Rights and Obligations of Users

If you are a parking space owner and wish to rent it out, you enter into a contractual relationship with Park Aid under the Parking Space Owners Agreement. If you are a driver of a motor vehicle and wish to rent a parking space, you enter into a contractual relationship with Park Aid under the Vehicle Drivers Agreement.

The User may browse parking spaces offered for rent in the Park Aid Mobile Application.

The User has the right to be informed about the status of their parking space reservation in the My Reservations section of their profile in the Mobile Application.

The User is not permitted to advertise directly or offer services to other users without the explicit consent of Park Aid.

When using the Website and the Mobile Application services, every User—whether registered, a parking space owner, or otherwise—undertakes:

• not to violate and to respect the fundamental rights and freedoms of citizens and human rights in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts;
• not to damage the good name of others and not to incite violent change of the constitutionally established order, commission of crimes, violence against individuals, or the incitement of racial, national, ethnic, or religious hatred;
• not to violate the property or non-property, absolute or relative rights and interests of others, including property rights and intellectual property rights;
• to comply with Bulgarian legislation, applicable foreign laws, moral standards, good practices, and Internet etiquette when using the services provided by Park Aid;
• to notify the Park Aid team of any committed or discovered violation in the use of the provided services;
• not to upload, send, transmit, distribute, use, or make available to third party software, computer programs, files, applications, or other materials containing computer viruses, trojans, malicious code, or materials intended to disrupt, damage, interfere with, or limit the normal functioning of computer hardware, software, or telecommunications equipment, or to gain unauthorized access to foreign resources or software;
• not to carry out malicious actions;
• to indemnify Park Aid and all third parties for all damages and lost profits, including costs and paid attorney fees, arising from claims brought by and/or compensations paid to third parties in connection with websites, hyperlinks, materials, or information used, uploaded, transmitted, distributed, or made accessible by the User through https://www.parkaid.bg and the Park Aid Mobile Application in violation of the law, these General Terms, good morals, or Internet etiquette.

The User undertakes to provide accurate and valid personal data in accordance with our Personal Data Protection Policy. Such data may include full name, contact phone number, vehicle registration number, and others.

Rights and Obligations of Park Aid

• Park Aid has the right, but not the obligation, to store materials and information hosted on its servers.
• Park Aid has the right to collect and use information relating to its Users.
• Unless the User expressly objects by sending an email to admin@parkaid.bg, such information may be collected and used for the purpose of improving the offered services, in compliance with Bulgarian legislation, applicable international acts, and good morals.
• Park Aid shall not be liable for failure to perform its obligations due to circumstances beyond its control, including accidental events, global Internet network issues, or service disruptions outside Park Aid’s control.
• Park Aid has the right to install cookies on Users’ devices. Cookies are text files stored by the website on the User’s hard drive that identify the User and allow tracking of their actions, visited pages, hyperlinks used, and information accessed or saved.

Park Aid may terminate your right to use the Mobile Application at any time by providing one (1) month’s prior written notice.

Contact Us

You may obtain more information about Park Aid’s services or submit inquiries via the email address and phone number listed in the Contacts section of the Website.

Intellectual Property

By accessing the Website and the Mobile Application, you agree to comply with the law and respect the intellectual property rights of third parties. You agree not to download, display, perform, transmit, or otherwise distribute content in violation of copyrights, trademarks, or other intellectual property or proprietary rights. You bear full responsibility for any violations of applicable laws or third-party rights caused by content submitted or transmitted under your user account. The burden of proof that any content does not infringe third-party rights lies solely with you.

Rules and Conditions for Using a Parking Space

For effective parking management, you must:

• comply with all signs in the Parking Area, including these General Terms and all markings;
• park within the boundaries of a marked parking space;
• not park in spaces designated for specific purposes without authorization (including, without limitation, parking in disabled parking spaces without proper certification or in reserved spaces).

Failure to comply may result in a Parking Violation Notice, requiring payment of unpaid parking fees plus an additional amount representing an estimated assessment of additional costs incurred due to non-compliance (including debt collection costs). Details regarding parking violation fees are available at each Parking Area.

Payment instructions, deadlines, consequences of non-payment, and appeal procedures will be specified in the Parking Violation Notice.

By parking your vehicle, you consent to the capture, use, and processing of your license plate number and personal data via video surveillance and automatic license plate recognition (where applicable) for enforcement, fee calculation, and collection of unpaid parking fees.

If the Parking Area or its equipment is damaged by you, your vehicle, its contents, or passengers—unless the damage is directly caused by our negligence—we will seek reimbursement for repair and related administrative costs.

It is prohibited for any parking space user to tow another vehicle without explicit consent from Park Aid.

It is prohibited to dispose of objects or waste on the premises of the rented property (Parking Area).

It is prohibited to refuel or drain fuel from any vehicle on the Parking Area premises or nearby.

Smoking and consumption of alcoholic beverages are prohibited on the Parking Area premises.

Park Aid does not tolerate antisocial behavior in any Parking Area connected to the system.

Prices

Parking fees vary based on factors such as duration, season, and parking type. The final amount due will be displayed in the application. Drivers are required to pay parking fees and comply with all posted instructions and these General Terms.

Payments are processed via the Stripe payment system. By accepting these General Terms, Drivers confirm they have read and understood Stripe’s terms, available at https://stripe.com/en-bg/legal/ssa. Park Aid is not responsible for technical issues or inability to process payments due to third-party system failures.

Security

Users must ensure their vehicle is locked, windows closed, and alarm or steering lock activated if installed. Park Aid is not responsible for losses resulting from failure to properly secure the vehicle.

All items left inside vehicles are the responsibility of the vehicle owner. Park Aid is not liable for theft by third parties.

Park Aid reserves the right to access video surveillance recordings in parking areas to assist with the management of abandoned vehicles.

Abandoned Vehicles

A vehicle is considered abandoned if left for more than seven (7) days after the rental period expires without prior written notice.

Park Aid reserves the right to engage or allow competent authorities to remove abandoned vehicles or to take removal steps where the registered owner cannot be identified. Prior to removal, Park Aid will:

• refer the matter to the competent authorities, including local police;
• attach a notice to the vehicle at least two (2) days before the planned removal;
• attempt to contact the owner using the provided address, phone number, or other available information at least two (2) days before removal.

Final Provisions

These General Terms may be amended at any time by Park Aid, including changes to service characteristics or due to legislative amendments. Park Aid will notify Users by publishing a notice on its Website and allowing sufficient time for review. If the User does not object, they are deemed to have accepted the changes.

All disputes shall be resolved amicably. If no agreement is reached, all unresolved disputes—including those concerning interpretation, validity, performance, termination, or adaptation to new circumstances—shall be settled by the competent court at Park Aid’s place of registration in accordance with Bulgarian law.